Rooms & Suites

Do I need to provide any documents on check-in?
All guests are expected to provide a valid identity proof, i.e. Aadhar Card /Passport / Driving License. A photocopy of this document will be taken at the reception counter before check-in. In case of online bookings, guests will have to provide a copy of the confirmation email on arrival.

What is the Check-In check-out time?
Check-In time is 12.00 pm and Check-Out time is 11 am.

What is the room tariff for the hotel?
Room tariffs are subject to change and may differ depending on occupancy levels, seasonality, availability, booking platform, and applicable portal-specific offers or charges.

When do I need to make the payment?
Guests are expected to pay the entire amount for their stay before checking-in. All food/laundry bills should be cleared upon delivery. We accept all major credit/debit cards.

Can I deposit cash/cheque in the hotel’s bank account?
Yes. Kindly note the hotel’s bank account details: Bank Name : HDFC bank Branch : Talao Pali (Thane w), Account Name : Alka Lodge, IFSC : HDFC0000146, Account Number : 59209833575750

What is the refund/cancellation policy of your hotel?
Free cancellation is available up to 24 hours before the check-in date. Any cancellation, modification, or no-show within 24 hours of check-in will be charged 100% of the total booking amount, including applicable taxes.

Is the room service available free of cost?
Yes, this service is provided without any extra costs. Cleaning of rooms and change of bedsheets /towels takes place on a daily basis. However, guests must either request room service via intercom or inform the reception by handing over their keys while going out.

Can I order food in the room?
Yes, you can dial the restaurant for ordering food in your room from morning 11:30 AM to 11:30 PM.

Do you have laundry service available at the hotel?
Yes, guests may request for laundry service in the room at additional charge.

Can I access wi-fi in my room?
Yes. WiFi is complimentary.